Privacy policy

Your privacy is of the utmost importance to PomGrenad Media Inc.

The purpose of this privacy policy is to explain to you:

How your personal information is collected and processed.
Personal information encompasses any data that can identify you, including your first and last name, age, postal address, email address, location, and IP address.
Your rights concerning this information.
Who is responsible for processing the personal information collected and processed.
To whom this information is transmitted.
Lastly, the site’s cookie policy.

This Privacy Policy complements the Terms and Conditions of Use, which can be accessed at the following link: https://pomgrenad.com/en/general-terms-of-use/

1. Collection of personal information

When you visit or use our services, we directly collect the following personal information from you:

Last Name
First Name
Mailing Address
Zip Code
Email Address
Phone Number
Credit Card Number
Gender or Sex
Age/Date of Birth

The personal information we collect is obtained through the collection methods described in the “Forms and Collection Methods” section below.

2. Forms and methods of collection

Your personal information is collected through the following methods:

Website Forms:
Contact
Registration
My Account
Opinion Survey
Contest

We use the collected information for the following purposes:

Request tracking
Providing information/promotional offers
Generating statistics
Contacting you
Managing the website

3. Interactivity

We also collect your personal information through the interactions that may occur between you and our website. This information is collected through the following means:

Forum or discussion area
Comments
Correspondence
Information for promotional offers

We use the collected information for the following purposes:

Generating statistics
Contacting you
Managing the website

4. Files, logs and cookies

We gather specific information through log files and cookies. These files enable us to analyze statistics and traffic data, streamline navigation, and enhance the service for your convenience.

a) Description of the cookies used by the site

This mainly includes the following information:

IP address
Operating system
Visited pages and requests
Time and day of connection

The utilization of these files enables us to accomplish the following objectives:

Enhancing the service and providing personalized greetings
Establishing personalized consumer profiles
Tracking requests
Conducting statistical studies

b) Opposition to the use of cookies by the site

You can opt out of cookie storage by configuring your browser software. If you choose to disable cookies, you can still browse the site. However, please be aware that any site malfunctions resulting from this action cannot be attributed to us.

5. Sharing of personal information

Personal information collected by the site is not shared with any third party except our business partners and is solely processed by us.

Sharing information with our business partners: We share your information with select third-party business partners for their own communication and marketing purposes. These third parties exclusively consist of educators who teach on pomgrenad.com. They may provide you with targeted promotional and marketing communications, as allowed by law. The information we share includes data gathered through your use of our services, such as course reservations or other course-related transactions.

6. How long we retain personal information

We may store your personal information in our website’s computer systems under reasonable security measures. This information will be retained for the duration of your active account and for a reasonable period afterward, ensuring that you can reactivate your account without losing any data.

7. Hosting of personal information

The information we collect and process is exclusively hosted and processed in Canada.

8. Responsibility for processing personal information

We commit to safeguarding the personal information we collect, refraining from sharing it with third parties without your consent, and adhering to the intended purposes for which the information was gathered.

Furthermore, we will inform you in the event of any modifications or deletions of your personal information, unless such notifications would entail excessive formalities, expenses, or processes.

In case there is a breach of the integrity, confidentiality, or security of your personal information, we will promptly notify you.

9. Right to object and withdraw

You have the right to dissent from the processing of your personal information and to request the removal of your personal information from sources such as mailing lists. To exercise these rights, please submit your request via the following link: https://pomgrenad.com/en/contact-us/.

10. Right of access, rectification and deletion

You have the option to review, modify, update, or request the deletion of your information. If you’ve created an online account and wish to make changes to the information you’ve provided, you can access your account to view and edit your details.

If you have any inquiries about this policy or the use of your personal information, please reach out to us via email at: support@pomgrenad.com.

If you have a personal account, you also have the right to request the deletion of your account by sending your request to: support@pomgrenad.com. However, we can only process your request if we have a record of your personal information, which is the case when you have provided or consented to provide us with such information.

However, the pomgrenad.com website may have links to third-party websites. Clicking on these links will take you off our site. It’s important to understand that pomgrenad.com has no control over these third-party websites, and just because we have them listed on our site, it doesn’t mean we’re responsible for what happens on those sites.

So, any personal information you share with those other websites will be subject to their privacy policies. Our website can’t be held responsible for any issues that might come up, or for how the organizations running those websites collect, use, share, or handle your personal info. We strongly recommend that you take a close look at the privacy policies of those other websites.

a) Email

If you no longer want to receive marketing and promotional emails from PomGrenad Media Inc., you can easily unsubscribe by using the option provided in our emails. By unsubscribing, you will stop receiving our future marketing communications. However, please be aware that you will still receive essential service-related communications, such as confirmations for your upcoming subscriptions or any changes made to your existing subscriptions.

b) Push Notifications (on mobile devices)

You can manage mobile push notifications from pomgrenad.com by adjusting your mobile device settings to enable or disable them.

c) SMS

To stop receiving SMS messages from pomgrenad.com, simply reply ‘STOP‘ to the next message you receive. If you have an account on pomgrenad.com, you can also adjust your account settings to disable SMS notifications.

11. Security

We store the personal information we collect in a secure environment, and our staff is trained to strictly uphold the confidentiality of your data. To safeguard your personal information, we employ various security measures, including:

SSL (Secure Sockets Layer) protocol
SET (Secure Electronic Transaction) protocol
Restricted access control for authorized personnel
Specific access management for concerned individuals
Network monitoring software
Automatic backups
Issuance of digital certificates
Secure identification systems and passwords
Firewalls

We are committed to maintaining a high level of privacy by incorporating the latest technological advancements to secure your transactions. However, it’s important to note that no method is completely foolproof, and there is always an inherent risk when transmitting personal information over the internet.

12. Conditions for changing the privacy policy

You can access this Privacy Policy at any time by visiting the following link: https://pomgrenad.com/en/contact-us/. We reserve the right to update it to ensure compliance with current laws.

We encourage you to review this privacy policy regularly to stay informed about any recent changes. However, if there are significant updates, we will inform you as follows:

To the extent permitted by applicable law, we will periodically revise this Privacy Policy to align with changes in our privacy practices, legal requirements, and other relevant factors. We will provide notice of these updates by prominently posting them on our services. These changes will take effect upon posting, and the new effective date will be clearly indicated.

If we make material changes to this Privacy Policy that impact previously collected personal information about you, we will make efforts to notify you and seek your consent for these changes.

13. Acceptance of the privacy policy

By utilizing the pomgrenad.com website, you affirm that you have read and comprehended this Privacy Policy, and you consent to its terms, particularly regarding the gathering and handling of your personal information and the utilization of cookies.

14. Legislation

The pomgrenad.com website is committed to adhering to the legislative provisions outlined in the Private Sector Privacy Act (RLRQ, Chapter P-39.1) and/or the Personal Information Protection and Electronic Documents Act (PIPEDA, Chapter 5, 2000).